Kartello (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us at kartello.shop, in line with the Nigeria Data Protection Act (NDPA) 2023.
Information we collect
- Contact details: name, phone number, email address and delivery address, provided when you create an account, place an order, join a wishlist or contact us.
- Order information: items purchased, order value and order history.
- Payment information: processed directly by our licensed payment partners (Opay, Paystack, Flutterwave, and your bank). Kartello does not store your card number, PIN or OTP.
- Technical information: browser type, device type and pages visited, collected automatically to help us improve the site.
How we use your information
- To process, dispatch and deliver your order, and to communicate with you about it.
- To respond to enquiries, complaints and returns.
- To send order updates and, where you have opted in, promotional messages, you may opt out at any time.
- To improve our products, categories and site experience.
Sharing of information
- With payment processors, to complete your transaction securely.
- With logistics/courier partners, solely to deliver your order.
- With regulatory or law enforcement bodies where required by Nigerian law.
- We do not sell your personal information to third parties.
Data security
We apply reasonable technical and organisational measures to protect your data, including secure (SSL/TLS) transmission and restricted internal access. No online system is completely risk-free, and we encourage you to keep your account password confidential.
Contact
Questions about this policy can be sent to +234 708 222 3090.