Refunds apply where an item is confirmed defective, incorrect, or materially not as described on the product page.
Refund requests must be raised within 48 hours of delivery, with photo/video evidence where the claim relates to product condition.
Approved refunds are issued to the original payment method (or, where that is not possible, by bank transfer to the customer’s verified account) within 5–10 working days of approval.
The following are non-refundable except where defective on arrival: personalised or engraved gift items, made-to-order corporate/souvenir orders, and Halal Fashion or Children’s Fashion items once worn or with tags removed.
Wishlist gifts redeemed on behalf of a recipient (see Section 5) follow the same refund conditions; refunds on a redeemed gift are issued to the gifter who made the payment, unless otherwise agreed.